Privacy policy

Privacy Policy

Shark Cleaner Australia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Shark Cleaner is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.

We may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: payment card numbers, form of payment, and transaction details.
  • Account information: username, password, preferences, and settings.
  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications: information you provide in customer support or other communications.
  • Device information: IP address, browser, device type, and unique identifiers.
  • Usage information: interactions and navigation behaviour on the Services.

Personal Information Sources

We may collect information:

  • Directly from you, such as when you create an account, place an order, complete a form, or contact us.
  • Automatically through cookies and tracking technologies.
  • From service providers, including analytics, payment processing, and shipping partners.
  • From partners or third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

1. Provide, Tailor, and Improve the Services

We use your information to process orders, ship products, manage accounts, handle returns, provide recommendations, and improve your shopping experience.

2. Marketing and Advertising

We may use your information to send promotional emails or display personalised ads based on your activity. You may opt out of marketing communications at any time.

3. Security and Fraud Prevention

We use your information to authenticate accounts, secure the Services, detect fraudulent activity, and prevent malicious behaviour.

4. Communicate With You

We may contact you regarding customer service, order updates, account notifications, shipping updates, and other service-related matters.

5. Legal Compliance

We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and service providers, including payment processors, IT providers, shipping companies, and fulfilment partners.
  • To business or marketing partners for advertising and promotional purposes.
  • When you direct us or give us consent to disclose your information.
  • To our affiliates or within our corporate group.
  • In connection with business transactions, such as mergers, acquisitions, restructuring, or bankruptcy.
  • To comply with legal obligations or protect our legal rights.

Relationship With Shopify

Our store is hosted by Shopify, which collects and processes your data to provide platform services. Shopify may use information about your interactions with our store and other merchants.

For more details, you may review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, policies, or actions of external websites.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information for as long as necessary for legal, business, operational, and customer service purposes.

Your Rights and Choices

Depending on your location, you may have certain privacy rights, including the right to:

  • Access or know what personal information we hold about you.
  • Request deletion of your personal information.
  • Request correction of inaccurate information.
  • Request portability of your information.
  • Restrict or object to certain processing.
  • Withdraw consent where applicable.
  • Manage your communication preferences.

We may need to verify your identity before processing certain privacy requests.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

You may also have the right to lodge a complaint with your local data protection authority or relevant privacy regulator.

International Transfers

Your personal information may be transferred, stored, or processed outside of Australia.

Where required, we use appropriate safeguards and approved transfer mechanisms to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our Services after changes are posted means you accept the updated Privacy Policy.

Contact

For questions about our privacy practices or to exercise your privacy rights, you can contact us at: